Reporting to the General Manager this role is responsible for the planning and delivery of administration and management of staff. A focus on recruitment, compliance, and rostering will be critical to ensuring the success of both day-to-day operations and large-scale events at the venue. 

Key Responsibilities 

• Oversee recruitment processes for both casual and permanent staff, including advertising roles, shortlisting candidates, and coordinating interviews. 

• Process DBS checks and ensure all new starter paperwork is completed and compliant with company policies. 

• Maintain accurate and up-to-date records in the CleanEvent Venue Management System (SAP/HF) and related databases. 

• Schedule staff for both day-to-day and event shifts using rostering systems, ensuring appropriate coverage and compliance with legal requirements. 

• Respond to staff inquiries, manage timesheet approvals, and escalate issues where necessary. 

• Track and manage employee onboarding, including inductions and training, to ensure all staff are prepared for their roles. 

• Provide weekly reports to the General Manager, including recruitment updates, roster summaries, and staff performance insights. 

• Liaise with Payroll to ensure timely submission of paperwork for new hires and updates to staff profiles. 

• Collaborate with the General Manager to meet staffing requirements and operational goals for both daily tasks and events. 

• Oversee the setup and execution of event-day operations, including staff management, helpdesk coordination, and issue resolution. 

• Act as the point of contact for staff during events, ensuring effective communication and rapid response to any challenges. 

• Ensure all rosters are continually updated and accurately reflect operational requirements. 

• Monitor staff attendance and performance during shifts, addressing any no-shows or incidents promptly. 

• Coordinate the induction process and Safe Work Method Statements (SWMS) training to ensure compliance with safety standards. 

• Maintain and update the Venue Diary with comprehensive event records and operational details. 

• In order to satisfy the above, it is preferable  to speak and understand basic communication in English 

Client & Team Relationships 

• Work closely with clients, attending daily and weekly catch-ups to align on expectations and address any concerns. 

• Participate in Toolbox Talks and team briefings, ensuring key updates and policies are communicated effectively. 

• Foster positive relationships with both internal teams and external stakeholders to deliver exceptional service. 

Key Skills Required  

• Proven experience in recruitment, rostering, and administrative support, ideally within the event or venue management industry. 

• Proficiency in managing large staff teams (20+) in dynamic environments. 

• Familiarity with compliance processes, including DBS checks, HR procedures, and Occupational Health & Safety standards. 

• Strong knowledge of rostering and scheduling software, such as Humanforce / Access People or similar platforms. 

Essential Personal Qualities 

• A proactive, positive attitude with a strong work ethic. 

• Exceptional organizational skills and attention to detail, particularly in compliance and rostering tasks. 

• Strong leadership and team management abilities, with a collaborative mindset. 

• Excellent written and verbal communication skills. 

• Ability to work effectively under pressure in a fast-paced, dynamic environment. 

• Flexibility to work evenings, weekends, and public holidays as needed. 

• Commitment to ongoing professional development and training.